Privacy policy

Last updated: 11 August 2026

1. About this Policy

This Privacy Policy explains how MariaFlowers collects, uses, stores and shares personal information when you visit mariaflowers.co.il, place an order, contact us or otherwise use our services.

2. Information we collect

Depending on how you use MariaFlowers, we may collect:

  • name, email address and telephone number;
  • billing and delivery addresses;
  • recipient name, recipient telephone number and delivery instructions;
  • order details, purchase history, product preferences and greeting-card messages;
  • payment status and transaction information received from payment providers;
  • communications with customer service;
  • device, browser, IP address, cookie, analytics and Website usage information;
  • marketing preferences and interactions with messages we send.

3. Providing information

Unless a particular item of information is required by law, providing personal information to MariaFlowers is generally voluntary. If you do not provide information necessary to process payment, prepare an order, make a delivery or respond to a request, we may be unable to provide the relevant service.

4. Why we use personal information

We may use personal information to:

  • process and fulfil orders and payments;
  • deliver flowers and gifts to the customer or recipient;
  • communicate about orders, deliveries and customer-service requests;
  • prevent fraud, misuse and security incidents;
  • maintain accounting, tax and business records and comply with legal obligations;
  • operate, troubleshoot and improve the Website and our services;
  • analyse general Website usage and performance;
  • send marketing communications where permitted by law and consistent with the consent or preferences provided;
  • establish, exercise or defend legal rights.

5. Recipient information supplied by customers

A customer may provide personal information about another person so that we can deliver an order to that person. Customers should provide only information reasonably needed for delivery and should not provide unnecessary or sensitive information.

6. Who may receive personal information

We may disclose personal information only as reasonably necessary to operate the business and provide services, including to:

  • ecommerce hosting and technology providers, including Shopify;
  • payment processors, banks and fraud-prevention providers;
  • delivery drivers, couriers and logistics providers;
  • email, SMS, customer-support and marketing service providers;
  • analytics, security and Website-service providers;
  • accountants, professional advisers and insurers;
  • government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by law.

7. International processing

Some technology, payment, hosting, analytics or support providers may process information outside Israel. Where personal information is transferred or processed internationally, MariaFlowers will take the measures required by applicable Israeli law.

8. Cookies and similar technologies

The Website may use cookies and similar technologies to keep the Website functioning, remember preferences, maintain shopping sessions, understand usage, improve performance and, where enabled and permitted, support advertising or marketing.

You can manage cookies through your browser and through any cookie controls made available on the Website. Blocking certain cookies may affect Website functionality.

9. Marketing communications

Where permitted by law, MariaFlowers may send offers, updates or marketing messages based on the consent or preferences you have provided. You may unsubscribe using the unsubscribe method in the message or by contacting us. Service communications relating to an existing order are not marketing messages.

10. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute handling and legal obligations.

MariaFlowers uses reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, use, alteration, loss or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

11. Access and correction

Subject to the Israeli Privacy Protection Law and applicable regulations, a person may have the right to review personal information held about them and to request correction of information that is inaccurate, incomplete, unclear or outdated, in accordance with the conditions and procedures prescribed by law.

Privacy requests may be sent to webmariaflowers@gmail.com. We may take reasonable steps to verify the identity of the person making the request.

12. Children

The Website is intended for general retail customers and is not designed to knowingly collect personal information directly from young children. If you believe a child has provided personal information to us inappropriately, please contact us.

13. Third-party links

The Website may contain links to third-party sites or services. MariaFlowers is not responsible for the privacy practices of third parties, and customers should review the privacy notices of those services.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements or business practices. The current version will be published on the Website together with its update date.

15. Privacy contact

MariaFlowers
Ashdod, Israel
Email: webmariaflowers@gmail.com

You can also use our Contact Us page.

Nothing in this Policy limits any right available under applicable Israeli privacy law.